Edward Aldama

Edward Aldama, MBA
Goal Achievement Coach
Author, The Success Habit Secret 

Ø  Creates action plans and follow up processes for client’s to advance personal and professionals skills

Ø Development and delivery of goal achievement workshops throughout the community

Ø  Regular workshop facilitator at women’s skills center in Phoenix

Ø  Volunteer with AASK, Community Advisor program, transition of 18 yr olds out of foster care system

Ø  Certified transformational life/business coach

Community Activities:

• BVA (Business Volunteer for the Arts) Business Consultant
• AASK (Aid to Adoption of Special Kids) Community Advisor Program
• Fingerprint Clearance Card, State of Arizona DPS

Training

• Critical Customer Contact Skills
• Situational Leadership for Supervisors

Memberships:

• PMI (Project Management Institute)
• ABK Honor Society (Alpha Beta Kappa) Motto: Faciemus (We shall build)
• IAC (International Association of Coaching) Phoenix Chapter President

• Certified Business Coach 2009, BusinessCoach.com - Sacramento, CA
• Certified Transformational Life Coach 2006, Southwest Institute of Healing Arts - Tempe, AZ
• MBA/Information Technology 2004, Western International University
• BS/Business Management 2002, University of Phoenix
• Project Management Certificate 2002, University of Phoenix

Oct. 2009-Present: Coach/Mentor -Aldama Life Coaching, L.L.C., Phoenix, AZ

Driving continuous personal and professional skills improvement, 1-on-1 coaching for clients and staff

• Review and revise processes & training based on client needs
• Development of policy/procedures, metrics and reporting strategies as needed
• Research, review and recommendations regarding business strategies

Aug 2005 - Oct 2009: IT Process Manager /Apollo Group, Inc., Phoenix, AZ

Manager for Enterprise Change Management process; collaboration with senior-level staff to monitor and provide corrective action for key performance indicators; recommend continuous process/system improvements to reduce change incidents and improve staff effectiveness

·         Developed training materials and delivered to nationwide teams, achieving 100% adherence

·         Reduced error rate by approximately 20% through improved process design

·         Team lead in revising enterprise process to meet ITIL 3.0 guidelines

Dec 1998 - Aug 2005: IT Manager: University of Phoenix, Phoenix, AZ

Strategic and tactical planning for multi-site support teams responsible for network, desktops, web services, and business analyst; developed and managed annual IT budget consistently within +/- 5% variance; regularly coordinated directors at each site to identify and enhance business needs.

·         Reduced user setup time 50% by introduced industry standards, best practices & metrics

·         Initiated and delivered procedure/support documentation and training to multi-site staff

·        Increased campus revenue through implementation of student printing pay card system