Jessica Blalock, Ph.D.

Ph.D., 1999, The University of Tennessee, Knoxville, TN Major: Applied Psychology

B.A., 1994, Clark Atlanta University, Atlanta, GA Major: Psychology

Employment History

OVERVIEW: For the past 10 years, I have been an Executive Coach and I have worked as an independent consultant with Fortune 500, mid-sized and small organizations in the metro- Atlanta area. I have a broad range of domestic and international experience.

Independent Consulting Roles

UPS, 2011-2012, Employee Relations

At UPS I was responsible for assisting the Employee Relations team with the execution of the global Employee Engagement Survey. In this role, I worked with a team implementing, administering and analyzing data (qualitative and quantitative-SPSS) for the global survey.  I provided creative approaches to improve the Global Employee Opinion Survey and HR function.

I created tools (action planning guide, leadership guide) to guide leaders in engagement results, globally. The leadership guide was later implemented in a different department to enhance leadership development skills.

·         Created a leadership guide and an action planning guide that empowered leaders who became more productive and engaged at work

·         Helped create and implement a global survey

Atlanta Public Schools Central Office, 2008-2010

I worked with Atlanta Public Schools (Student Services Executive Staff) to help identify skill/performance gaps and individual learning developmental opportunities. In this role, I conducted an assessment to identify skill and performance gaps. Based on this assessment, I developed and implemented a training, coaching and development plan aligned with key business strategies.

I led Executive Coaching sessions to address individual development needs and conducted professional development training for support staff. During this project, I also created and implemented paper and pencil and web-based surveys (e.g., satisfaction, 360 feedback) and administered the MBTI.

•        Improved leadership behaviors and performance of Executive Staff that impacted team/individual performance

•        Increased employees alignment and awareness of organizational vision and mission

•        Helped leaders resolve organizational issues

The Coca Cola Company, 2006-2007 HR Metrics

I assisted with the execution of the global Employee Engagement Survey at TCCC.  I worked as part of a team planning and rolling out the global survey. I also analyzed data (qualitative and quantitative) and created reports for various divisions.  A part of my scope of work was also to conduct a literature review on leadership development and effective leadership development models.

During this engagement I created a web-based toolkit for organizational leaders, worldwide, to help increase their leadership knowledge, skills and abilities. In addition to working on the global survey, I worked with a team to create the strategic plan aligned with business priorities.

•                    Created curriculum and resources for online learning for executives and managers

•                    Leaders who were more likely to access the online toolkit and best practices were more likely to increase their engagement scores for the following survey year

IBM, Performance Consultant, 2000-2001

During my time at IBM I worked with a team to conduct an evaluation to determine the effectiveness of Pervasive Computing (PvC) for practioners domestically and internationally. My specific tasks were: designed and facilitated international focus-group sessions of PvC subject matter experts, developed written report and presented findings to executive management. I also evaluated and analyzed participants' reaction from various training programs (qualitative and quantitative data) via SPSS and a thematic approach.

Additional Experience: Non-Profit Organizations-Organizational Effectiveness Assessments

Saint Joseph’s Mercy Care, 2003-2005          

Department of Human Resources, 2001-2003              

Morehouse School of Medicine, 2003-2005

Trinity Community Ministries,    2011-2012