Cecile Peterkin

Cecile Peterkin

Executive Profile

Summary

Experienced professional with over 17 years of progressive positions in the financial industry. Strong managerial, administrative, interpersonal, and problem solving skills, with proven leadership ability. Possess excellent analytical, and organizational skills. Thrives within highly competitive environments where leadership is key to success. Effective manager with the skills necessary to direct, train and motivate staff to their fullest potential. Skill sets include:

¨    determining staffing levels and re-organizing responsibilities to effectively utilize resources;

¨    selection and recruitment of new employees; and

¨    planning and implementation of appropriate training and development programs.

Strengths and Abilities

· Empowerment Counselling                              · Training and Facilitation

· Coaching and Team Development                   · Motivation and Personal Development

· Communications                                             · Staff Management

· Solid knowledge of business processes and practices

Selected Highlights

Ø    Effectively resolved personnel related challenges to attain optimal levels of productivity.

Ø    Performed on-site broker training on products and services offered by Global Strategy Financial and facilitated client understanding of corporate operating policies and procedures.

Ø    Developed short/medium/long-range goals for staff and set-up regular performance measurements.

Ø    Designed/Implemented staff performance review of managers and supervisors.

Career History

COSMIC COACHNG CENTRE, Toronto (2002-Present)

Founder, Senior Career Strategist

OVERVIEW:  At Cosmic Coaching Centre, we provide Corporate & Individual Career and Life Coaching Solutions for Middle Managers, Mid-Level Professional and Executives.

GLOBAL STRATEGY FINANCIAL INC., Toronto (1987-2001)

Senior Manager, Administration and Operations (1992-2001)

Manager, Call Centre (1989-1992)

Supervisor, Call Centre (1988-1989)

Customer Service Representative

OVERVIEW: Steady progression a result of proven organizational skills, willingness to accept high levels of responsibility, excellent relationship-management abilities, solid knowledge of business processes and practices, and the attributes of a team builder.

HIGHLIGHTS OF CONTRIBUTIONS:

Ø    Managed Operations, Administrations, Personnel, Budget, Audit & Compliance and Call Centre departments for this mid-size Mutual Fund Company.

Ø    Proven ability to achieve success given difficult situations -- increased productivity and decreased errors in administration within three months of assuming administration & operations managerial mandate, bringing all departments within audit compliance.

Ø    Maintained excellent audit ratings

Ø    Planned, organized, delegated, administered and directed staff in order to meet goals and corporate mission.

Ø    Consistent increases of span of control resulted from highly developed time and priority management skills following proof of capacities to handle multiple projects simultaneously, while working in a fast paced environment and under pressure.

Ø    Major Sales Facilitation Accomplishments -- implemented a customer-driven corporate culture; instrumental in start-up of a dedicated administration department which resulted in streamlined information management and stricter adherence to corporate goals and objectives. Successfully fostered competent and dedicated sales teams. Articulated and maintained standards for deliverables.

CANADA SYSTEMS GROUP (currently Baycom Inc.; 1985-Aug. 1987)

Supervisor, Correspondence Department (1986-1987)

Customer Service Representative

Community Contribution

Children's Aid Society of Toronto (1995-present) -- Special Friend (one-to-one mentoring with children and youth, serving as a role model)

Toronto Distress Centre (1995-present) -- Counsellor (provide emotional support, crisis intervention and suicide prevention counselling).

New Directions (1996-2002) -- Fundraiser, Board Member, Fashion Show Committee (chaired Raffle and Silent Auction - 3 years), Chaired Intercultural Committee, Co-chair of 2002 Fashion Show, and Board Retreat Facilitator (A charitable, not-for-profit volunteer-based Women's organization that reaches out to any women in the GTA who has lost a partner. The organization is dedicated to helping women to make successful transitions, rebuild their lives and embark in new directions.)

Harbourfront Volunteer Centre (1994-1996) -- Hostess at various Harbourfront events.

Education / Professional Upgrading

2002     Coaching Training Certificate - The Coaches Training Institute

2001     Marketing your Training Workshop - Langevin Learning Services Inc.

2001     Instructor/Facilitator Certificate - Langevin Learning Services Inc.

1997     Canadian Securities Institute, Toronto - Mutual Funds Operations Course

1996     University of Toronto, Toronto -             Business Writing Course

1995     Toronto School of Philosophy, Toronto -            3 month Self-study

1988     Canadian Securities Institute, Toronto - Canadian Securities Course

1986     The Investment Fund Institute, The Investment Fund Institute Course

1992     Ryerson Polytechnic University, Toronto, Business Administration

Bachelor of Science, Chemistry, YORK UNIVERSITY, Toronto (1982)